A Two-Day Comprehensive Review

Is ISO 9000 for you?

ISO 9001 is a globally accepted quality management system standard. Organizations in manufacturing and service sectors are increasingly using the ISO concepts to improve operation efficiencies, the quality of their products and customer satisfaction. Formal certification is often viewed as a "Passport" to international markets.

This Course is for you if:

  • Youíve been asked by some major customers to implement an ISO compliant and/or certified quality management system in order to continue to do business with them.
  • Youíve been directed to learn more about ISO 9000 and its impact on the organization.
  • Youíre organization has decided to go for ISO 9000 certification or to implement a quality management system compliant with the standard.
  • You would like to understand the standardís requirements and become an active member of the development and implementation team.
  • You would like to improve your operational effectiveness and efficiency and achieve customer satisfaction.

Youíll Learn:

  • What is ISO 9000 and what are its benefits
  • In-Depth Review of the ISO 9001 Requirements
  • The Auditor Approach
  • Steps to Registration

Course Outline


What is ISO 9000

  • History
  • Scope
  • Field of Application

The ISO 9000 Series

Internal Company Benefits

External Company Benefits

Key Terms and Definitions

In-Depth Requirement Review

Interrelation Between Elements

What to Expect From Auditors

Typical Auditor Questions

Steps to Registration

Helpful hints for:

  • Procedure Development
  • Procedure Formatting
  • Process Flowcharting


$700 per person (5 person min)
$495 each additional over 5

QA/RA Compliance Connection, Inc. * P.O. Box 448 * Odessa, Florida 33556 * (813) 784-8457